I HAVE CERTAIN FOOD ALLERGIES. DO YOU HAVE CUSTOM BOXES AVAILABLE?
We carry one type of box at this time. For those with food allergies, we list major ingredients such as nuts and dairy on the description card that is included in each box. As always, please take caution that most snack items may be manufactured in environments with peanut dust and/or other allergens. If you are unsure about a specific item, please send us a message with your concern, or consider sharing that snack with a friend or family member instead. The Tiki Box is not liable for any injuries caused by adverse reactions to the snacks. Please consume at your own risk with careful attention to any personal health concerns.
WHAT IF I AM DISSATISFIED WITH THE CONTENTS OF THE BOX?
We realize that we cannot please everyone with every snack in every box. Not knowing what you’re getting is part of the fun and part of the risk with these types of subscription boxes. We will not offer refunds in these cases. If you are dissatisfied with the contents of the box, you may cancel your subscription at any time.
CAN I CANCEL AT ANY TIME?
Absolutely! We have a cancel-anytime policy for our users*. To cancel your subscription, simply email us at firstname.lastname@example.org (or through our contact form) with the subject line CANCEL. (Note: Deleting your payment information will NOT cancel your subscription status.) If you receive any final boxes in the mail, don’t freak out! They are for payments that were already processed and are being sent as a last and final box to close your account. We would love to keep you as a happy customer and learn what went wrong, so please don’t hesitate to message us with your comments. (*All shipments are non-refundable once it is processed.)
WHY DID I RECEIVE A BOX EVEN THOUGH I ALREADY CANCELLED?
Don’t forget that you will still receive a box for any payments that have already been processed prior to your cancellation. If you cancel before the automatic billing period (the same date as your original sign up date; Example: If you sign up on March 15th, your automatic billing period is the 15th of every subsequent month thereafter) your subscription will immediately be discontinued and you will not receive anymore boxes.
WHAT SHOULD I DO IF I HAVE A CHANGE IN ADDRESS?
We are able to accept address changes up until the 22nd of each month prior to a shipment. Simply email us at email@example.com (or through our contact form) with the subject line ADDRESS CHANGE. (Note: Changing your address in your account without notifying us via e-mail or contact form will not necessarily alert us of the change.)
WHEN CAN I EXPECT MY BOX?
The Tiki Box will arrive during the first or second week of the scheduled month. We take new orders up until the last day of the current month (11:59 PM EST) for the next month’s box or until supplies last. (Example: For the April box, order must be placed by March 31st.)
DO I NEED TO RENEW EVERY MONTH?
Not at all! Once you subscribe to our monthly plan, you will be automatically billed and will receive a box every month. Your next month’s fee will be auto-deducted each month on the same day as your sign-up date. (Example: If you sign up on March 15th, you will automatically be billed on the 15th of every subsequent month thereafter. If you sign-up on March 31st for the April box, you will automatically be billed on the last day of every subsequent month thereafter.)
6 month and 1 year gift subscriptions are a one-time fee and will not renew.
HOW OFTEN AM I CHARGED?
You are charged immediately when you sign up for your first box. All continuing payments will be automatically billed on the same date as your sign-up date.(Example: If you sign up on March 15th, you will automatically be billed on the 15th of every subsequent month thereafter. If you sign-up on March 31st for the April box, you will automatically be billed on the last day of every subsequent month thereafter.)
Our boxes are billed on a pre-payment system to reserve your spot for the upcoming box. (Example: $15 payment in April for the upcoming May box)
SOME ITEMS IN MY BOX ARE BROKEN OR MELTED.
Because our boxes may contain fragile and temperature-sensitive snacks like crackers and chocolates, we do our best to choose items that are less likely to be damaged during shipping. If you are unhappy with the condition of your snack items upon arrival, send us a message to firstname.lastname@example.org and let us know. We’ll be happy to address your concerns.
WHAT IF MY SHIPPING ADDRESS CHANGED?
Log into your account (on the upper right-hand side) and you will be able to update your shipping and/or billing address here. We highly recommend letting us know via email of the change (email@example.com) to ensure that the change was processed in time.
HOW DO I CHANGE MY BILLING INFORMATION?
Log into your account and DELETE the card that is no longer applicable. To add a new card, please start a fresh monthly subscription (while remaining logged into your account) and input your new payment information. This will ensure that all of your information is accurately updated.
DOES THE TIKI BOX SHIP INTERNATIONALLY?
At this time, The Tiki Box does not ship outside of the US and US territories. We are continually working toward making our boxes available worldwide!
I DIDN’T RECEIVE MY BOX. WHAT HAPPENED?
Please double check your shipping address to make sure that it is complete and correct as your box will be shipped to the exact address that you enter. Please note there is a $3 re-shipping fee for any incorrect address information or unscheduled moves. Please notify us ahead of time to avoid re-shipping fees.
Have a question that’s not on our FAQ list? Send us a message at firstname.lastname@example.org and we’ll get back to you as soon as we can.